Welcome to the 2Hit Store FAQ section. We’ve compiled answers to some of the most commonly asked questions to make your shopping experience smoother and more informative. If you can’t find the information you need here, please don’t hesitate to contact us for further assistance.
1. What type of leather do you use for your products?
We use high-quality full-grain leather, known for its durability and natural beauty. Each product is crafted from carefully selected hides to ensure premium quality.
2. How do I care for my leather product?
To maintain the beauty and longevity of your leather item, we recommend using a leather conditioner periodically and keeping it away from direct sunlight and moisture.
3. Do you offer personalization or customization options for your products?
Yes, we offer personalization on select products. You can add your initials or a special message to make your leather item unique. Look for customization options on the product page for availability.
4. What is your shipping policy?
We offer worldwide shipping. Shipping times and costs may vary based on your location. Please review our Shipping Information page for detailed information and estimated delivery times.
5. What is your return and exchange policy?
We want you to be completely satisfied with your purchase. If you’re not, we accept returns and exchanges within 30 days of delivery. For more details, please visit our Return and Exchange Policy page.
6. How can I track my order?
Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the progress of your shipment.
7. Can I cancel or modify my order after it’s been placed?
We strive to process orders quickly, but if you need to make changes or cancel an order, please contact our customer service team as soon as possible. We’ll do our best to accommodate your request.
8. Are your products ethically sourced and sustainable?
Yes, we are committed to ethical sourcing and sustainable practices. We work with suppliers who adhere to responsible leather production standards, and we prioritize environmentally friendly processes whenever possible.
9. Do you offer wholesale or bulk purchasing options?
Yes, we offer wholesale pricing for bulk orders. Please contact our Wholesale Team for more information and to discuss your specific requirements.
10. How can I get in touch with your customer support team for further assistance?
You can contact whenever you want with our Customer Service.
We hope these FAQs have been helpful in addressing your inquiries. If you require more information or have additional questions, please don’t hesitate to contact us. Your satisfaction is our priority, and we’re here to make your leather shopping experience exceptional.